Browsing around, I found this piece in India New England (yes, that’s the name of the publication) called Network downtime can be big expense for business. Tim Hebert is definitely singing our song. To wit:
Unplanned downtime is what keeps IT professionals, executives and business owners awake at night. Natural disasters and utility failures only account for three percent of all outages. Hardware failures account for less than 10 percent of all network failures. Systems errors account for less than eight percent of failures; application errors, 19 percent.
Industry experts estimate that almost 60 percent of network failures are caused by human error. This problem can be attacked through better training for IT organizations and end-users, better network documentation, better change-management controls and processes and better network monitoring and management.
Sixty percent of network failures caused by human error? Wow. There’s no citation to back that up, but it has the ring of truth. After all, if downtime came from more controllable sources, there wouldn’t be so much of it, right?
In any case, Tim’s piece makes clear the case for effective network management and network monitoring. I hope IT managers take heed and make a small investment in protection against what could be a huge loss.