Downtime by the numbers

Browsing around, I found this piece in India New England (yes, that’s the name of the publication) called Network downtime can be big expense for business. Tim Hebert is definitely singing our song. To wit:

Unplanned downtime is what keeps IT professionals, executives and business owners awake at night. Natural disasters and utility failures only account for three percent of all outages. Hardware failures account for less than 10 percent of all network failures. Systems errors account for less than eight percent of failures; application errors, 19 percent.

Industry experts estimate that almost 60 percent of network failures are caused by human error. This problem can be attacked through better training for IT organizations and end-users, better network documentation, better change-management controls and processes and better network monitoring and management.

Sixty percent of network failures caused by human error? Wow. There’s no citation to back that up, but it has the ring of truth. After all, if downtime came from more controllable sources, there wouldn’t be so much of it, right?

In any case, Tim’s piece makes clear the case for effective network management and network monitoring. I hope IT managers take heed and make a small investment in protection against what could be a huge loss.

OMG, MAC SOHO NAS ROX

I’m proud to report that the geeks here at The Daily Network Monitor did not tune in to the liveblogging or the live video of Steve Jobs’ MacWorld keynote today. We were out eating sushi. But to ignore Apple makes no more sense than to ignore open source, to ignore Windows, or to ignore Cisco. I’ll leave it to the Apple fanboys to slobber over the latest iPhone enhancements, the new 8-core Mac pro and the frighteningly thin MacBook Air. I want to talk about the Time Capsule.

This is classic Apple. They didn’t invent the category or particularly innovate the technology, but they put together a set of existing technologies in a beautiful package that’s beautifully integrated with their other offerings. The Time Capsule is a wifi base station (seen those before) that allows USB print sharing (been there done that) and boasts up to a terabyte of network storage (yawn). So what makes this more appealing than, for example, Iomega’s StorCenter? How about out of the box integration with Apple’s Time Machine, a Vista-busting backup feature of the latest cat-themed Mac OS X? (Also, the StorCenter costs a little more, has one more USB port and RAID, and is very, very ugly.)

Sure, home network storage and backup are child’s play (sometimes literally) to the average networking pro. But ask yourself, network dudes, why can’t it be this elegant and easy at work, too?

Social Network Topology Mapping

It’s good to stretch the ol’ brain once in a while. To that end, I popped in to MIT’s winter term to check out a workshop called “Coolhunting and Coolfarming through Swarm Creativity.” I don’t pretend to understand all of what was discussed, but I was struck by the analogies between the social network mapping shown, and the data network mapping performed by tools like WhatsUp Gold.

Prof. Peter Gloor showed off a tool that takes input from email records or online communities to create maps of social or business interactions, and Chandrika Samarth showed a real-life case study of how such mapping can lead to real process improvements in a real workplace, in this case a hospital. Characteristics like “betweenness,” “connectedness” and “sharing” are important attributes of social network nodes, also known as people. The charts show the communication between people as lines of length and thickness corresponding to the frequency and intensity of the interaction. Interesting data visualization, indeed.

Blogger predicts the death of death

Well, it’s not all as earth-shaking as that, but I’m getting tired of grabby headlines that loudly announce or predict the death of this or that.  Starting with disco, hardly anything is as dead as people like to say.  Cultural trends and technologies alike are much more prone to mutate and evolve or get reborn or remixed than to actually die. (Has anybody else noticed that the Apple Newton didn’t quite die, but got reborn first as the Palm Pilot and then the iPod Touch, and you can bet next week’s MacWorld will give birth to more…)

So you can understand my mixed feelings at Carolyn Duffy Marsan’s well-reasoned but poorly-headlined piece in Network World, The IT department is dead, author argues, which reviews Nicholas Carr’s book of the moment, The Big Switch: Rewiring the World from Edison to Google.  You may remember Carr for asking Does IT Matter? in his 2004 book of the same title.

IT isn’t dead, IT departments are not dead, and IT professionals are not dead.  Far from it.  In fact, I think they’re all feeling much better and might even get up and go for a walk.

Now, that said, this certainly doesn’t mean that IT departments are going to be able to sit around and do what they’ve always done for years and get away with it.  They will adapt or they will in fact die.  To borrow one of Carr’s analogies, just because few if any businesses today generate their own power on-site does’t mean that there’s no market for power or people skilled in generating it.  Those professionals just had to make some adjustments in their skills and career paths.

What Carr and many others – notably Google – are getting at is that lots of parts of IT are getting commodified (that means made into a commodity, not thrown in the commode), getting turned into utilities and getting outsourced or shared.  The role of a small or mid-sized business IT pro is going to evolve in two ways because of this:

1. In-house IT will have to get skilled at managing the IT utilites: they will have to select, monitor and integrate rather than provide these kinds of services themselves

2. In-house IT will become more and more concerned with applications and business results and less concerned with infrastructure and connectivity

I think you’ll agree that neither trend will do much to reduce the demand for in-house IT.  Web-based software sold on the ASP model hasn’t put IT managers out on the street, it’s just given them new and even more interesting and valuable responsibilities.  If that’s dead, then I’ve got a deathwish, for sure.

The Net Admin’s Family Has No Bandwidth? Au Contraire!

Doubtless you’ve heard the phrase, “The cobbler’s children go barefoot” which means that sometimes professionals neglect their own families with regard to their profession.  As the marketing director with out of date business cards, I sympathize, but I think this is seldom true with networking professionals, or even IT types in general.  I bet half the readers of this blog have more bandwidth in their homes than at their office desks, and have probably wired up their in-laws and other relatives homes, too.

With CES firing up in Vegas this week, our thoughts turn from the cool tools at work to the cool toys at home.  Whatever Santa didn’t bring you can be seen – if not purchased – at CES.   On the home front, check out this news of home networking from CES – does your wired home do this?

In the HANA Home, consumers will be able to watch TV, time-shift their viewing, record live TV and push content from room to room within the home by using the HANA menus on any wired to wireless connected HDTV — all with guaranteed 400 Mbps guaranteed quality of service. The demo will illustrate how HANA uses whatever cabling they have in their home, be it coax, CAT5 or plastic optical fiber (POF), to interconnect their entertainment systems. Additionally, HD content will be transmitted wirelessly via a Wireless HDMI solution — with no loss of quality and full use of the HANA menus.The HANA Home at CES is sponsored by Samsung, Pulse-LINK, Oxford Semiconductor, Newnex, Firecomms and the 1394 Trade Association. These companies will showcase their home networking technology during the show.

That’s a lot of HD, with QoS, too no less!

For its birthday, does TCP/IP get a 7-layer cake?

Ok, that was bad.  I freely admit it.  But that doesn’t change the fact that good ol’ TCP/IP is in fact 25 years old, as I was tipped off to by Jeff Caruso’s Network World blog.

It was Jan. 1, 1983, when Internet precursor ARPANET switched over fully to TCP/IP. TCP/IP is so well-known that it’s one of those acronyms we no longer spell out at Network World, but in honor of the date, we should address this underappreciated and taken-for-granted bit of engineering by its full name, Transmission Control Protocol / Internet Protocol.

As I like to say, you learn something new every day.  I wonder if future generations of network types look to us old folks and ask, “Do you remember where you were when TCP/IP was born?”

Oh My, MSP Monitors Medical Machines

This item via the MSP Mentor blog points out yet another way for smart VARs to get out of commodity selling and deliver sustainable service revenues by specializing.

Heyer’s new Advanced Remote Management Services (ARMS) provides customers with proactive remote monitoring and maintenance of Heyer [ventilation, anesthesia and inhalation] equipment — while complying with network security and regulatory practices … Heyer ARMS leverages the ComBrio Virtual Service Infrastructure (VSI), a virtual, secure IP infrastructure used for the continuous transport of real-time remote device monitoring data and on-demand access for remote device management.

Talk about a life-or-death SLA.  I’d be a little worried leaving my ventilation up to the average VAR, but I’m pretty sure that the ones who figure out how to do this well will be very well off indeed.  I’d even go so far as to predict some kind of IP revolution with all kinds of equipment getting network attached and coming under remote network monitoring.  What a wonderful world that would be.

Flowing with the go

I spent some time in flow state yesterday at work.  That’s rare for me, unfortunately.  The life of a middle manager can be full of interruptions and meetings and crises, with precious few opportunities to buckle down and get some honest work done.  I’m sure you can relate, whatever your job might be.

For those who don’t know, flow state is “…the mental state of operation in which the person is fully immersed in what he or she is doing, characterized by a feeling of energized focus, full involvement, and success in the process of the activity.” [wikipedia]  It’s hard to explain, but when you’re in it, you don’t really feel the passage of time, you don’t get tired or bored, and you crank out lots of work, usually very good work.  Being able to get into flow at will is something to aspire to, something great artists and athletes can do.

What’s interesting about this – at least it’s interesting to me – is that I got into flow doing something that’s not usually part of my job.  I was setting up the next incarnation of The Daily Network Monitor Blog in WordPress.  I am by no means a codemonkey, but I was up to my elbows in PHP and CSS and RSS, and I was seriously into it and suddenly it was dark when I looked up from my computer.  I’m not going to pretend to have a hidden talent for programming, but I think I did pretty well.  You can judge for yourself when the new site goes live.

Until then, I hope you all step away from the reader and find a project that needs doing that you can dive into and achieve some flow.  Happy new year.

Networking Resolutions for 2008

Today is the Winter Solstice, the shortest day of the year. It’s also the last Friday before Christmas and New Years, the last pay period of the year, and for me, the pivot point between budgeting and planning ahead for 2008, and starting the performance review process looking back on 2007.

In January we’re going to kick off a marketing campaign with our new white paper about the skills and methods of the most effective network administrators and tying it in to the idea of new years resolutions. I wonder though, if the average network tech or admin could take a minute to reflect on the highs and lows of the year, what would really be the networking new years resolutions for 2008?

I suppose the usual stuff would be there – lose weight, quit smoking, save more money for retirement, volunteer more, work out more, write the great American novel – after all network admins are people too, but what kind of things do techies resolve to do next year? Perhaps some of these:

* Get Cisco certified
* Spend less time in World of Warcraft
* Finally replace that [fill in the flaky old piece of hardware of your choice]
* Write that blog you’ve always wanted to write, an expose of the life of a corporate IT professional
* Pay for those shareware utilities you depend on every day
* Drink less Mountain Dew
* Reduce the portion of your cubicle devoted to action figures to no more than 50%
* Demand the budget to upgrade your network management tools to the latest versions

OK, I guess that might be a little self-serving, but I’ll leave it to you to chime in with your own in the comments. What are your top networking resolutions for 2008?

WUG goes WAN: WhatsUp Gold Distributed Edition to launch today

If you think we’ve been quiet lately, that’s only because we’ve been busy. Today Ipswitch launches WhatsUp Gold Distributed, the long-awaited multi-site version of WhatsUp Gold Premium v11. Like the site says,

Built upon the award-winning WhatsUp Gold engine, Ipswitch’s new WhatsUp Gold Distributed Edition provides organizations of all sizes with a flexible solution that enables them to reliably manage complex, disparate client network environments. There is no limit to how many remote networks can be connected, and despite its comprehensive functionality, WhatsUp Gold Distributed Edition is easy to implement and use – it actually frees up the network administrator to devote more time to other strategic priorities.

Obviously, we’re really excited about it, and we think any IT manager who has to deal with networks across long distances will be too.